Questions to ask MSP (managed service provider)

Managed Services can be an asset to any business whether it is big or small. They are a cost-effective solution to IT and add an extra layer of security for your company’s data. A Managed Services Provider can offer your company many digital ranging from server security to communication solutions and so on.

Before finally hiring the new Managed Service Provider for your company, you should sit down with them and ask them a few questions to find out what they will be bringing to the table. This is why we have made a list with the top questions you should ask your potential Managed Services Provider so make sure you read until the end.

1. What happens if my infrastructure goes down?

Unfortunately, in today’s world of technology an IT shutdown is basically inevitable so being prepared for it is always a good idea. When investing in a new Managed Services Provider, it is very important that you find one that is always ready for any kind of disaster. Any MSP should be ready to talk to you about their DRP (disaster recovery plan), including the RPO (recovery point objections) and RTO (recovery time objections). A Managed Services Provider should either have a recovery plan ready or is willing to work with you to create a custom plan for your business. If the MTP does not have an answer to this question, it is time to find another one.

2. What kind of services are covered under my contract?

If you want to protect yourself from any hidden fees in the next couple of months or years, then asking your MSP about your contract early on is a smart plan. Tell your Managed Services Provider exactly what you are looking from a managed service and then have them explain how they are going to charge you for their services. Do not settle on just one lump sum, instead, insist that they break down every single price on the bill. Find out if they have put any limits of their services or a limit on the number of devices in one contract. You do not want to be hit by surprise fees or limits by the end of the month.

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3. How will your services help grow our business?

A large part of any company is its growth. When deciding on hiring a new Managed Services Provider, you will want to choose one that will make your expansions easier. As you and your company evolve, you will naturally assemble more staff. This is where the MSP comes into play. The MSP will ensure that these new workstations and employee accounts are more affordable.

4. How will you become a part of our IT team?

The last thing you want when you have a new member in your company is them working on projects without your team. Make it clear to the MSP that they will need to inform you every step of the way of any assignment. Good Managed Services Provider will want you to be involved with all their procedures and constantly keeping you in the loop.